Chief Operating Officer - Advisory Services @ Prudential Financial, Inc.
Sonali Divilek is Chief Operating Officer, Advisory Services for the U.S. Customer Office. She and her team focus on the operational excellence of our Digital Platform and Advisory Services, including sales, service, operations, connectivity to internal and external business partners, and end-to-end process excellence.
Before coming to Prudential, Sonali spent 16 years driving growth and innovation at American Express, where she managed multi-billion dollar portfolios, honed premium brand experiences, created new loyalty assets, and led large global teams. Her time at Amex included Vice President positions as Global Head of Charge Products for the firm’s Commercial Payment business where she had P&L accountability for over 20% of the company’s revenues; Loyalty & Premium Partnerships and Experiences; Head of North American Sales, and more. She has the distinction of launching the Centurion Lounge, American Express’ proprietary airport lounge network with locations throughout the world.
Sonali’s breadth of experience spans product and brand management, business development, marketing, strategy and operations. She earned a Bachelor of Science degree in Economics, as well as an MBA, from the Wharton School at the University of Pennsylvania.